K&K IT ERP

K&K IT enterprise resource planning software is an integrated system that combines, organizes, and maintains the data necessary for all operations.

Queue Management System

Queue Management System

K&K IT Queue Management System has been designed to gear up your business for success. If your business has a lot of walk-in and is facing a queue management issue, it is time to consider our cutting edge system. It is a system sets you apart from your competitors and other businesses. With our system in place, your customer satisfaction is going to escalate. They can leave your premises and will still be SMS notified of their number with an approximate wait time. They can return close to their service time without feeling like they have wasted time. No longer is the hassle or the time consumption of having to deal with a physical queue system going to be a problem with K&K IT’s system in place. Our program possesses quality and detailed report capabilities to ensure that your business processes are running efficiently.

Our Queue Management system is easy to use and does not require any prior experience to use the software. Walk-in customers will be able to start using the system without any lag time
Constant updates of the approximate waiting time to your customers. It becomes a win-win situation for both parties as your company is able to free up space in the waiting area while your clients have the freedom to move around while still keeping in track with time.
Generation of customised reports allow you to understand your business better. These reports include “Tracking of customer flow, conversion rates and more.

K&K IT Queue management features

  • Integrated multimedia functionality.
  • User friendly Interface for both customer and staff.
  • SMS Notifications for wait times and confirmations.
  • Accurately predict wait times.
  • Automatic queue updates.
  • Integrates with multiple platforms.
  • Queue data report generation for analysing

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SMS Notifications

Customers have the option to receive a SMS notification as they loiter in the vicinity or choose to wait in the shop. It tells the customer of estimated waiting times and how many people are in front of them in the queue.

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Pleasant environment for both customers and staff

With our automated queue system that sends out SMS notifications for approximate wait times, the traffic within the facility is greatly reduced as customers are free to go out to different places while waiting for their appointment. Improve the surroundings environment for your customers and staff. Freed up area which used to be hogged by queueing customers for better business usage.

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Reduced Workload and Manpower efficiency

Our queue system reduces the workload of both your staff and customers. Your staff can focus on serving customers better. Customers in the queue will feel informed and happy as they will be notified of their waiting times by the system periodically.

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Effective deployment of manpower at peak hours

Identify key areas of improvement and boost your revenue and number of customers within working hours. Plan and allocate sufficient manpower during identified peak hours to serve your clients better and faster.

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View conversion rates of customers

With our Queue management system software it enables you to get important information that can help in improving your business. Gain insights on the time taken to convert a customer in queue to a customer been served. The percentage of conversion of queueing customers to customers been served.

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Effective management of queue situation

There will be no more arguments between clients and staff on who is the first in queue. There will no longer be any queue cutter. Professional corporate image is established in customers’ eyes in the way you handle your queue situation.